7ju77 Privacy Policy

This Privacy Policy applies to all personal data processed by 7ju77 in connection with the operation of the 7ju77 online betting and casino platform, available at https://7ju77.io. It covers data collected from players based in Bangladesh and from any other users who access the platform regardless of their location.

This Policy should be read alongside the 7ju77 Terms & Conditions, which govern your contractual relationship with us. Together, these documents form the complete framework of your rights and obligations as a 7ju77 player.

This Privacy Policy was last updated on 1 January 2026. We recommend reviewing it periodically, as we may update it from time to time to reflect changes in our practices or applicable law. Where changes are material, we will notify you via the email address associated with your account or via a notice displayed on the platform.

7ju77 collects personal data in the following categories, depending on how you interact with the platform:

• Identity Data: Full legal name, date of birth, and government-issued identification details (such as National Identity Card number or passport number) collected during account registration and KYC verification.
• Contact Data: Mobile phone number and email address, used for account communications, security alerts, two-factor authentication, and support correspondence.
• Financial Data: References to your payment accounts (bKash, Nagad, Rocket, Upay, Visa, Mastercard), deposit and withdrawal transaction records, and account balance history. We do not store full card numbers or mobile banking PINs.
• Technical Data: IP address, device type and model, operating system version, browser type and version, screen resolution, and session identifiers collected automatically when you access the platform.
• Usage Data: Records of pages visited, games played, bet history, session start and end times, feature interactions, and responsible gaming tool usage.
• Communications Data: Live chat transcripts, support ticket contents, email correspondence, complaint records, and feedback submissions.
• Verification Data: Photographs or scanned copies of identity documents submitted during the KYC verification process, retained only for as long as required by applicable law.

7ju77 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting our support team, or filling in any form on the platform.
• Automated collection: Technical and usage data collected automatically by our servers, analytics tools, and security systems as you browse and interact with the platform.
• Payment providers: Transaction confirmation data and payment status updates received from bKash, Nagad, Rocket, Upay, and card payment processors when you conduct financial transactions.
• Game providers: Game session data, round results, and RTP records received from our licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) for the purpose of dispute resolution and game integrity verification.
• Third-party verification services: Identity verification data returned by KYC or anti-fraud service providers where we use such services to supplement our own verification processes.

7ju77 uses your personal data for the following specific purposes. We only process data where a valid legal basis exists, as indicated in the data overview table above.

• Account management: Creating, maintaining, and securing your 7ju77 account; verifying your identity and age (minimum 21 years); and enforcing our Terms & Conditions.
• Payment processing: Executing deposit and withdrawal transactions via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintaining accurate financial records.
• Customer support: Responding to your enquiries, resolving disputes, processing complaints, and improving the quality of our support services.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised account access, and other security threats.
• Responsible gaming: Monitoring your gaming activity to identify potential signs of problem gambling behaviour; administering deposit limits, session reminders, and self-exclusion requests that you have elected to apply to your account.
• Platform improvement: Analysing aggregate usage patterns to identify bugs, improve platform performance, and develop new features — always using anonymised or pseudonymised data where possible.
• Legal compliance: Meeting our obligations under applicable anti-money laundering regulations, data protection law, and any lawful requests from competent authorities.
• Communications: Sending you account-related notifications, security alerts, and — where you have opted in — promotional communications about offers and new features. You may opt out of marketing communications at any time.

7ju77 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share personal data only in the following limited circumstances:

• Payment processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors solely to execute your requested deposit or withdrawal and to prevent payment fraud.
• Game providers: Game session identifiers and account references are shared with our licensed game providers to authenticate your session and retrieve game results. Game providers do not receive your full identity or financial data.
• KYC and verification services: Identity documents and verification data may be shared with approved third-party KYC service providers for the sole purpose of verifying your identity and age.
• IT and infrastructure providers: Cloud hosting, database, and security service providers who process data on our behalf under strict data processing agreements that prohibit them from using your data for any purpose other than providing services to 7ju77.
• Legal and regulatory authorities: Where required by applicable law, court order, or lawful regulatory request, we may disclose personal data to competent authorities. We will notify you of any such disclosure to the extent permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving 7ju77, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

7ju77 retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by applicable law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction.
• KYC verification documents: Retained for the minimum period required by applicable law and deleted thereafter unless a longer retention period is required for an ongoing investigation or legal proceeding.
• Technical and usage data: Typically retained for thirteen (13) months in identifiable form, then anonymised and retained indefinitely for aggregate analytics purposes.
• Support communications: Retained for three (3) years from the date of the last communication, or longer if related to an unresolved dispute or legal matter.

When your data is no longer required, it is securely deleted or irreversibly anonymised. You may request early deletion of certain categories of data in accordance with your rights described in Section 09 of this Policy, subject to the overriding retention requirements described above.

7ju77 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 7ju77 platform;
• Encryption at rest for all sensitive personal and financial data stored on our servers;
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data;
• Two-factor authentication (2FA) available for player accounts and enforced for all internal administrative access;
• Regular security audits and penetration testing conducted by independent security professionals;
• Automated intrusion detection systems that monitor platform traffic for anomalous patterns in real time;
• Secure disposal of physical and digital data when it is no longer required for its original purpose.

While 7ju77 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential. If you believe your account has been compromised, contact us immediately at [email protected].

7ju77 uses a minimal and transparent set of cookies and similar tracking technologies. We categorise these as follows:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your security preferences, and prevent cross-site request forgery. These cookies cannot be disabled without impairing core platform functionality.
• Functional cookies: These remember your preferences — such as language settings and game interface options — so you do not need to reconfigure them on each visit. They improve your experience but are not strictly required for platform operation.
• Analytics cookies: We use anonymised, aggregated analytics data to understand how players navigate the platform, which features are most used, and where technical problems occur. This data is never linked back to individual player identities.

7ju77 does not use advertising cookies, retargeting pixels, social media tracking scripts, or any other technology designed to follow your browsing behaviour across third-party websites. The only cookies placed by third parties are those set by our licensed game providers within their embedded game frames, which are subject to those providers' own privacy policies.

As a 7ju77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected].

• Right of access: You have the right to request a copy of the personal data we hold about you, together with information about how we use it and with whom we share it. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update some information directly via your account settings dashboard.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations (see Section 06).
• Right to restriction: In certain circumstances, you may request that we restrict our processing of your personal data — for example, while the accuracy of that data is being contested.
• Right to data portability: You may request a copy of the personal data you have provided to us in a structured, machine-readable format, where technically feasible.
• Right to object: You have the right to object to processing based on legitimate interest, including direct marketing. Upon receiving a valid objection, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where we process your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time by contacting us or updating your preferences in your account settings.

The 7ju77 platform is strictly for adults aged 21 years and above. We do not knowingly collect, use, or store personal data from any person under the age of 21. Registration by minors is prohibited and constitutes a violation of our Terms & Conditions.

If you are a parent or guardian and believe that a person under the age of 21 has created a 7ju77 account or submitted personal data to us, please contact us immediately at [email protected]. Upon verification, we will suspend the account, delete all associated personal data, and reverse any financial transactions where possible.

7ju77 employs age verification checks during the registration and KYC process specifically to prevent underage access. We also support the use of parental control software and device-level restrictions to prevent minors from accessing online gambling platforms.

The 7ju77 platform integrates with third-party services — primarily licensed game providers and payment processors — that are necessary for platform operation. While these integrations are carefully vetted and governed by data processing agreements, 7ju77 is not responsible for the privacy practices of third-party providers once data is processed under their own systems.

Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate their games within embedded frames on the 7ju77 platform. When you play a game, the relevant provider's servers process game session data subject to that provider's own privacy policy. We recommend reviewing the privacy policies of any game provider whose games you play regularly.

The 7ju77 platform does not contain outbound links to third-party websites for marketing, affiliate, or informational purposes. Any link present on the platform leads only to internal pages within the 7ju77 domain.

7ju77 reviews this Privacy Policy periodically to ensure it remains accurate and compliant with applicable law. We reserve the right to update, amend, or replace this Policy at any time. The current effective date is always displayed at the top of this page and in the hero section above.

Where we make material changes to this Policy — such as introducing a new category of data processing or changing the basis on which we share data with third parties — we will notify registered players via email and via a notice displayed prominently on the platform before the changes take effect.

Your continued use of the 7ju77 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any update, you should discontinue use of the platform and contact our support team to close your account and arrange withdrawal of any remaining balance.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 7ju77 holds about you, please use the following contact details:

• Live Chat: Available 24/7 directly on the 7ju77 platform — average response time under 2 minutes.
• Email: [email protected] — written privacy requests acknowledged within 5 business days.
• Support Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays.

When contacting us regarding a privacy matter, please include your registered mobile number and account username to help us locate and verify your account promptly. All privacy-related communications are handled in English by our dedicated support team.